Older People's Inpatient Services

 

We are always keen to hear what you think and make changes based on this. Are we doing well? Where could we do better?

If we don’t know about a worry or an issue, we can’t do anything to help resolve it. We take all feedback we receive very seriously.

So in the first instance, please provide feedback directly to our staff teams if you can.
If that isn’t appropriate, you can contact our Patient Advice and Liaison Support service in the first instance.

This might be sharing a positive experience, telling us your ideas on how to improve our services, or sharing details of where you’ve not been happy with something.

Anyone is entitled to give feedback or make a complaint, including on behalf of someone else.

Making a complaint

If you are not happy with any aspect of your care or your loved ones care, please let us know so that we can do what we can to make this better. You or your loved ones/carers can request to speak to the team manager at any time during your stay.

We have an independent advocacy service called Advonet who will support you and your family, their contact details are:

Tel: 0113 244 0606

Information on how to offer feedback can be made via our Patient Advice and Liaison Services (PALS).  This is a confidential service offering advice and information to service users.

Tel: 0800 052 5790
Email: pals.lypft@nhs.net

Or you can write to: The PALS Office, Becklin Centre, Alma Street, Leeds, LS9 7BE

You can contact PALS Monday to Friday from 9am to 12pm midday, and 2pm to 4pm.  A 24 hour answerphone system operates at busy times and out-of-hours. All messages will be responded to within 24 hours or by the next working day.

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