Care Quality Commission reports April 2018

Service users and carers have given Leeds and York Partnership NHS Foundation Trust overwhelmingly positive feedback on how they are treated in the latest inspection report from the Care Quality Commission (CQC).

Staff member comforting a service userThe CQC published their latest report on Friday 27 April 2018 following an inspection of seven of the Trust’s services earlier this year as part of their new well-led inspection process.

In the report they said staff were “caring and compassionate during their interactions with patients” and that “feedback from patients confirmed that staff treated them well and with kindness, compassion and respect.”

They went on to say that “patients were positive about the care and treatment they received and felt involved in the decision-making” and that “staff involved carers and others close to patients in decisions about the care and treatment provided by the service.”

The report shows that 85% of the Trust’s services are now rated as either good or outstanding. However there are still a number of issues to resolve including three services rated as requires improvement alongside some actions the Trust needs to take centrally. As such the Trust has been rated requires improvement overall.

Headlines

The Trust has been given the following overall ratings by the CQC.

          

This is an improvement on the Trust’s previous inspection in 2016 when it was rated requires improvement for well-led.

Seven of the Trust’s services, rather than all of them, were inspected as part of the CQC’s new well-led inspection process. They were:

  • acute wards for adults of working age and psychiatric intensive care units
  • forensic inpatient/secure wards
  • child and adolescent mental health wards
  • wards for people with learning disability or autism
  • mental health crisis services and health-based places of safety
  • The National Inpatient Centre for Psychological Medicine
  • The Specialised Supported Living Service

You can find out more about our ratings at a glance, services highlighted in the report and the changes we made since the last inspection at the bottom of this page.


Sara Munro, Chief Executive of Leeds and York Partnership NHS Foundation Trust, said: “We are grateful to the CQC for their assessment of our services which will help us to continue to improve the quality of care we provide, and ensure we can demonstrate it.

“There are many examples of fantastic quality care in the report and I’m delighted to see these have been recognised. Our trust vision and values are at the heart of what we do and this came through loud and clear at all levels of our organisation.

“I am particularly heartened to see the positive feedback from service users and carers about the treatment they receive from staff across the board – which was also witnessed by the inspection teams. This is well deserved and staff should be proud of themselves.

“I am also pleased that, whilst the CQC raised a number of risk areas, there were no incidences or evidence of service users receiving poor treatment or inappropriate care.

“There are however a number of areas we still need to address which has meant our overall rating has stayed at requires improvement. This is very disappointing news for us, particularly as services have worked very hard and made so many improvements, many of which have been recognised in the CQC’s report.

“We’re already addressing a number of the big issues raised in the report. For example, we’ve been working hard to improve our rates of clinical supervision by embedding a new central system. We’ve still got some work to do to make it as easy as possible for staff to work with this but we’ve made great progress.

“We’re also making a huge investment in our patient records system to make it easier for staff to use, improve record keeping and to get better information out of it.

“We’re also making good progress on finding more suitable accommodation for the National Inpatient Centre for Psychological Medicine. We are in a constructive dialogue with our partners at Leeds Teaching Hospitals and we hope to resolve this long standing issue soon.

“I am confident that we can make the necessary changes rapidly. I’m keen to work with the CQC and I would encourage them to return for another well-led inspection ahead of schedule so we can achieve the ratings we deserve.

“In the meantime, I and the senior team are committed to working with staff across the Trust to make these improvements happen and make them stick. I know that we provide great quality care as I see it for myself every time I visit our front line services.”