Help in a crisis

A mental health crisis (sometimes also called a mental health emergency) is when a person’s mental or emotional state worsens quickly. It often means that you no longer feel able to cope or be in control of your situation.

Where can I get help?

There are many different support options for people who need help with mental health issues. We’ve listed a few examples below – most of which are relevant to the city of Leeds.

MindWell website

Mindwell logo

Our first recommendation would be the MindWell website. This is a single ‘go to’ place for information about mental health in Leeds funded locally by the NHS. The I need help now section can help you find telephone support if you need someone to talk to as well as places you can go in an emotional crisis. It can also help you find support for different issues like bereavement, relationship problems, debt, homelessness and alcohol and drug use.

The website can also give you quick and easy access to:

MindMate website for younger people

MindMate is a Leeds-based website for younger people, their families and the professionals who support them. It covers emotional wellbeing and mental health issues and offers information about where support is available. Visit

The Leeds Crisis Card: “Feel like you’ve had enough?”

This handy card is produced by Leeds City Council’s public health department. If you are accessing our services you may have already been given a copy of it by one of our staff. A version can be found online at

Other useful information

Mental health services are free on the NHS but in most cases you will need a referral from your GP to access them so we’d always recommend starting with a discussion with your GP.

Leeds Directory – supporting independent living

The Leeds Directory is a source of information on a wide range of services and organisations which can be accessed online or via a friendly telephone help line on 0113 391 8333. There are over 1,800 organisations and services to assist and support people to live independently i.e. home and garden, personal care, befriending, social activities, recommended tradespeople etc. Leeds Directory is funded by Leeds City Council – visit

NHS 111 service

You can call the NHS 111 service 24 hours a day, 365 days a year, if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, you should contact your GP or a local pharmacist in the usual way. If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number. For immediate, life-threatening emergencies, always call 999.


The NHS website

The NHS website is the UK’s biggest health website with more than 43 million visits per month. It has thousands of articles, videos, tools and apps to help you make the best choices about your health and wellbeing. You can find out more about support and social care services if you or someone you know needs help with day-to-day living because of illness or disability.

What if I’m already receiving specialist mental health services?

If you’re already receiving specialist mental health services from Leeds and York Partnership NHS Foundation Trust, then you should already have a contact for your Care Co-ordinator or another relevant health professional in the team looking after you. This might be written in your care plan. If you cannot find this or you need urgent help accessing our services, you can call our Single Point of Access on 03003001485.