Gender Identity Service

Changes to our service due to the Coronavirus Pandemic

We are updating this page with information about how our service is operating during the pandemic – Updated 4th September 2020

The majority of our staff are now back from redeployment from acute NHS services and our named professional nurses will all have returned by the end of September 2020 (bar one whose appointments we will distribute within the team). We recognise that the delays to accessing the service has been difficult for everyone, whether you are on the waiting list or are receiving treatment or support from us. We are really sorry there have been delays due to Covid-19 and will do our upmost to get the service fully operational as soon as we can.


If you have had an appointment cancelled over the last six months, you should either have an appointment re-booked in or a named professional nurse will be contacting you via telephone or appointment letter to book your appointment. If you don’t get contacted in the next few weeks and have had an appointment cancelled please get in contact with us so we can resolve this for you. We are now booking all types of appointments other than new patient appointments which will be offered as soon as we have been able to get all cancelled appointments booked in. We have also been working on reducing the waiting times for a second assessment appointment, so we anticipate that in doing so, there should be a shorter wait for new patients to access their second (diagnostic appointment).

We are offering all appointments via Attend Anywhere which is a virtual consultation platform, approved for use within the NHS. As per the appointment letter, if you cannot attend the appointment in this way due to personal circumstances please contact us to let us know and we can discuss how we can manage this for you. We will soon be able to offer a small number of face to face appointments for people whose health circumstances, or personal circumstance means that they cannot utilise technology or if it is felt that clinically they need to be seen face to face following an Attend Anywhere appointment.

Please could you also make sure that if you have changed your address or your contact number recently that you let us know.


We ask that these are ONLY SENT VIA EMAIL USING THE REFERRAL FORM both of which can be found below.

Hormones appointments

If you have questions regarding your hormone treatment, please could we either direct you to the information on our website (as below), or ask you to discuss these with your GP or healthcare professional in the first instance. Your GP/healthcare professional might be able to provide you with a more timely response. If they cannot advise you, we would then welcome your GP or healthcare professional to contact the clinic via our email address

Please note that at present, we only have the capacity to respond to hormone queries from your GP/healthcare professional. However, if you do continue to have difficulties, and your GP or healthcare professional is unable to support, please contact the service via our email address or by telephone during telephone opening hours of 10-2pm and we will try our best to support you.

Contact details

We will continue to have our phone lines open for set hours throughout the day (Monday to Friday 10-2pm). We do also have our email address Please do not send personal information through this email address without completing a permission form, which can be attached to your email. If you choose to not complete this form, you need to be aware that, if your email address is outside of the NHS that we cannot guarantee the security of any communication sent to us via email, and that communication via email is entirely at your own risk.

Please note that due to reduced staffing numbers, we may be delayed in responding to emails. We would ask, that if you are experiencing any urgent concerns in relation to your mental or physical health, that you contact your GP, your local mental health team or 111 for advice.


How to find us?