Gender Identity Service

Changes to our service due to the Coronavirus Pandemic

We are updating this page with information about how our service is operating during the pandemic – Updated 21st June 2021

All of our staff are now back from redeployment from acute NHS services. If you are currently accessing the service, you may be seeing a different Named Professional to whom you are used to. We are currently trying to ensure that everyone in the service is offered an appointment with a Named Professional, as we are aware that some of these will be overdue due to the reduction in the service over the last year.

Unfortunately we are not able to offer screening appointments currently, unless you have already received an invite. This is so we can focus on catching up with missed appointments and to ensure that we have capacity to see new patients.

We are offering all appointments either by telephone or via Attend Anywhere which is a virtual consultation platform, approved for use within the NHS. As per the appointment letter, if you cannot attend the appointment in this way due to personal circumstances please contact us to let us know and we can discuss how we can manage this for you. We are completing a small number of face to face appointments for those people who are not able to attend via virtual consultation or telephone due to their health needs, personal circumstance or due to clinical reasons.

Contact details

We will continue to have our phone lines open for set hours throughout the day (Monday to Friday 10-2pm). We do also have our email address Please do not send personal information through this email address without completing a permission form, which can be attached to your email. You need to be aware that, if your email address is outside of the NHS that we cannot guarantee the security of any communication sent to us via email, and that communication via email is entirely at your own risk.

We are trying to answer your queries in a timely way however please note that we may be delayed in responding to emails.

We would ask, that if you are experiencing any urgent concerns in relation to your mental or physical health, that you contact your GP, your local mental health team or 111 for advice.


How to find us?