Older People’s Services

1. Where are we now?

• Working to improve patient flow through our inpatient wards.
• Engaging with all aspects of the Community Transformation Programme, including model development, by continuing to work in collaboration with partners to develop and implement the Older People’s Services model.

2. Where do we want to be in 12-18 months' time?

• Improving patient flow through our inpatient wards, working effectively with established community service provision and the developing Community Transformation work.
• Maintaining and developing an environment of support, professional development and compassion in order to be an employer of choice, supported by the People and Organisational Development team.

3. How we are going to get there

• Collaborate with our Trust’s Improving Patient Flow Project to make sure things run smoothly in terms of how patients move through our services, ensuring purposeful admission and proactive discharge.
• Continued development with the Community Transformation programme.

4. How we will improve service user and carer experience

• We want to promote a culture where service users and carers are actively involved in decision-making. To do this, we’ll create a group of service users and carers who will help guide and shape how the service is run.

5. How we will improve staff experience

• We aim to shift the culture within Older People’s Services towards a style of leadership where everyone has a say and learns together. This means empowering staff at all levels, so everyone feels valued and involved in decision-making.

6. How we will reduce health inequalities and improving equality, diversity and inclusion

• Begin to address the health inequalities of minoritised groups of older people. We’ll do this by making sure the information we have about them is better. This will help us figure out who’s receiving healthcare services compared to the whole population.