Gladness Mkhize’s Apprenticeship Journey

Gladness Mkhize shares how her first apprenticeship is shaping her career and building practical skill

Starting her Level 3 apprenticeship in September, Gladness has embraced the opportunity to learn while earning. With two years’ experience as a support worker at the Trust, she values the balance of practical and theoretical learning and the flexibility that supports her well-being. Her goal is clear: progress to a Band 4 role and develop leadership skills for the future.

I started in September last year, and I love it. The fact that it’s real work experience and we’re learning while we earn is amazing. The good side is it’s practical and also theoretical skills. This is my first apprenticeship, and I’ve been working with the Trust for two years.

After this apprenticeship, I would like to progress to a Band 4. For now, I’m a support worker, but I’m interested in leadership skills at another level in the future.

My manager is absolutely supportive. It’s flexible and balanced within our lifestyle and well-being. They understand that we have families as well and we also have to work. If my mindset and well-being are affected, I will not be able to provide the care and support that the service users need. So, my manager makes sure we take care of our well-being and mental health.

My teacher, Rosemary, is very supportive. I can call her anytime, send her a message or an email, and she’ll respond. If I’m stuck with my work and need clarification, she’s always there.

For me, I think apprenticeship is the best route because it’s theory and practical. You’ll know if it’s something that you don’t want. I prefer apprenticeship over going to university. You could study for three years and then realise when you actually do the job practically that it’s something you don’t want to do or you don’t like. Apprenticeship gives you the taste of both.