Patient and Carer Experience Strategy launches today

We are proud to be launching our co-produced Patient and Carer Experience and Involvement Strategy.

Engagement with our service users, carers and the public on their experience of our services is at the heart of all we do, and this enables us to improve the quality of care we provide.

We’ve developed a new three year Experience and Involvement Strategy (plan) in response to feedback from service users, carers, members, volunteers and staff, whilst taking on board recommendations from a recent external review.

Watch an animated film about the co-production journey.

There are plans for a celebration event later in the year, but for now it will be an online launch. On our dedicated Patient and Carer Experience Strategy web page you will find more information and four ‘Involving People’ videos from our service users, volunteers and staff sharing what being involved means to them.

Download and read a copy of the co-produced Patient Experience and Carer Strategy.

Our newly established Patient Experience Team will play an important role – making sure we take a joined up approach putting co-production at the centre of our work, and working closely with external partners.

Cathy Woffendin, Director of Nursing, Professions and Quality at the Trust, said: “We’re looking forward to working with you all to make positive changes together and seeing the results of these in practice.”

Together we will:

• Ensure patients, service users and carers are involved in all aspects of their care
• Develop ways to collect, understand and act on patient, service user and carer feedback
• Develop support services and signpost carers, family and friends of our patients to relevant agencies

To achieve these aims we have three distinct sub groups who will be working on our priority areas.

If you’re interested in getting involved or you’d like further information about our plans please contact us:

Email: patientexperience.lypft@nhs.net
Tel: 0113 855 6840

The Patient Experience Team
Room S87
Becklin Centre
Alma Road
Leeds LS9 7BE