Patient Hub: Frequently Asked Questions

Patient Hub is a digital NHS online portal you can access on your smartphone or computer. You can use it to complete questionnaires about your health and wellbeing (also called Patient Reported Outcome Measures or PROMs). These help your care team understand how you’re feeling and plan support that meets your needs. Later, you’ll be able to access more information to support you whilst you wait for assessments or early appointments with the team, and access details about your upcoming and past appointments.

Patient Hub is for completing questionnaires such as wellbeing check-ins and forms about how you’re feeling, and for accessing resources about your care and next steps. It is not a messaging or live chat platform, so if you need to contact your care team, please continue to use your usual channels, such as phone or email.

We’ll send you a link by text message or email. Click it, enter your mobile number or email and your date of birth, then we’ll send you a 6‑digit security code (valid for about 2 and half minutes) to complete login. This keeps your information safe.

No. The portal works in your web browser (e.g. Chrome, Edge or Safari) — just click the link we send and it will open automatically.

Don’t worry — if you can’t access the portal, let us know and we’ll arrange another way for you to complete your questionnaire (for example, in conversation, over the telephone or on paper).

To access the portal, you can use the link in the message or email we send you. Learn more about the Patient Hub and the Trust’s plans for it.

PROMs are short, recognised healthcare questionnaires about you, your health, wellbeing, and day-to-day life. They help your care team understand what matters to you and to capture changes over time.

Your answers give us a clearer picture of what you need and help us plan care that works for you. They can also help us improve services for everyone.

This depends on the questionnaire, but information will be provided to you by your care team about how to complete it, which may include an estimate on how long it should take.

You can discuss this with your care team. If you need a break, you can return to the portal and finish later — just use the same link and log in again.

If you chose to receive a link via Text Message (SMS), check your mobile signal/connection. If you chose to receive a link via email, check your email spam folder in case it’s gone there. If you still don’t see a code, go back to your text message or email,
use the link we sent you and enter your details to receive a new security code.

Questionnaires may need to be completed in a particular timeframe – your care team will tell you about this before or when you receive it. If you no longer see it, contact your care team and they can resend it to you.

Yes. You can ask a trusted person to help you log in and complete the questionnaire, or you can contact your care team for support.

Contact your care team to start with; you can get their details via the Trust Switchboard (0113 855 5000) if you don’t already have them. In your care team they’ll have a nominated person who leads on queries about Patient Hub. If they aren’t able to help, they’ll send off your question to the Digital Support Team, and will then share the answer with you directly.

Yes. Patient Hub uses NHS‑approved security, including two‑factor authentication. Your answers are stored safely and only used for your care and service improvement.

Only you and the NHS staff involved in your care. If you want a carer to help, ask about this so they can support you safely. Visit the how we use information about you to learn more.

Your care team can offer another way to complete your questionnaires, such as over the phone, in person, or on paper. Get in touch with them to discuss and plan together.

Yes. We follow the Accessible Information Standard and work to provide Reasonable Adjustments for people that ask for them. Talk to your care team about this and we’ll aim to provide questionnaires in a format that works for you.