Dr Frances Healey

Role:Non-executive Director and Chair of the Quality Committee

What I do

My role on the Board is to hold the Chief Executive and her Executive Team to account for the delivery of the organisation’s strategic aims and objectives. I chair the Quality Committee, and I am a member of the Audit Committee.

How I contribute to improving the experience of service users and carers

By holding the executive directors to account, I ensure that services are provided in the most effective and efficient way. I want to make sure that we make the best use of quality improvement approaches, patient safety science, research and evidence-based practice in our work. This is so we can improve quality for everyone, including people who are affected by inequalities and those whose mental health has been affected by the Covid pandemic.

My experience

I am a registered general nurse and mental health nurse with over 40 years of clinical, research, leadership, patient safety and quality improvement experience. After a clinical career spent developing services for people with both physical and mental health needs, I held nursing leadership, general management and patient safety roles in NHS trusts and regionally.

Alongside these roles, I led research in pressure ulcer prevention, fall prevention and learning from deaths, studied medical statistics, led quality improvement projects and gained my PhD by published works. For almost 20 years, I have worked within national NHS organisations. I have led on national systems for learning from incidents, the measurement and monitoring of quality and safety, national alerting systems, just culture and research strategies. I have led on agreements for improving and coordinating safety work across NHS England and NHS Improvement, Department of Health and Social Care (DHSC), Care Quality Commission (CQC), The National Institute for Health and Care Excellence (NICE), Medicines and Healthcare products Regulatory Agency (MHRA), NHS Digital, UK Health Security Agency (UKHSA) and other national partners.

During the pandemic, I also supported the development of safety systems in the Nightingale hospitals and the national vaccination programme and worked as a vaccinator. I retired from my full time role as Deputy Director in the National Patient Safety Team at NHS England in March 2022 but continue to work as a part time Patient Safety Consultant for NHS England. I am a Visiting Professor at the University of Leeds and act as expert advisor to several patient-safety related research studies.