Referrals to the Veterans’ High Intensity Service
You can refer to us via the 24/7 Single Point of Access (SPA) Team at Leeds and York Partnership NHS Foundation Trust on freephone 0800 183 1485.
The 24/7 Clinician Advice Line
Local mental health professionals have access to an advice line 24 hours a day, seven days a week to provide expert veteran-specific mental health support. The number for the Clinician Advice Line is 0300 300 1493. However, the invite to call for pre-referral is daytime only.
- From 8am to 6pm (daytime hours) – this will connect directly to the HIS team
- From 6pm to 8am (overnight) – this will connect to a Combat Stress clinician
Mental health care professionals will be able to contact the out of hours telephone helpline for advice and consultation regarding any veteran presenting within their service. Referrals to the HIS will not be made via this number however advice and guidance can be provided to the referring service for submission via the LYPFT SPA.
Key information and assets for professionals
2 sided quick handout for professionals (including eligibility criteria and key contacts)
Short video animation below illustrating how the HIS works:
HIS will accept acute mental health referrals for (confirmed) UK Armed Forces Veterans who are:
- clinically assessed to be in acute mental health crisis, and are
- registered with a GP practice located in England or not registered with any practice but would be eligible to be registered with a GP practice located in England, and who have been
- referred from local mental health crisis services and/or addiction services (where the service has a crisis intervention provision); or mental health inpatients, and are
- in receipt of a package of care from local mental health crisis or inpatient services.
In addition to the above criteria, one or more of the following inclusion criteria is to be applied in order to be eligible for inclusion for HIS:
- who may have been assessed by the referrer to have complex mental health needs which may or may not be directly attributable to their military service;
- who may have been assessed by the referrer to have significant cognitive, emotional and behavioural problems associated with a mental illness;
- where a dual-diagnosis of mental illness and substance/alcohol misuse and where the mental illness is the primary need, and is severe and complex in nature has been made; and
- whose military service has or can be confirmed. Confirmation can be received before or at referral or whilst undergoing HIS treatment.
Any of the following criteria will render HIS as an inappropriate service:
- referrals made from any source other than local mental health crisis services or addiction services (where the service has a crisis intervention provision); or mental health inpatients;
- veterans who are not in receipt of a package of care from local mental health crisis or inpatient services (e.g. those in receipt of one-off interventions);
- any veteran who is solely under the care of any mental health service, (e.g. CMHT, IAPT, specialist team), without any additional crisis support;
- self-referrals; and
- any case wherein the claim of military service and to the status of military Veteran is found to have been made falsely.
If you want to speak to one of our team and get to know us better you can:
Call us on: 0300 300 1493
Email us at: email@example.com