Veterans’ Mental Health High Intensity Service – North of England

Here’s a quick summary of how the Veterans’ High Intensity Support service can help.


We will support you to be assessed by a qualified mental health professional in the relevant local service, and together we’ll start to create a care plan for you. This assessment could take place in your home, at a local mental health service or at a venue we agree together.

Crisis advice and consultation

We’ll advise professionals working with any veteran in need of help within their service. At this point, we’ll find out things like:

  • What are your key difficulties and needs?
  • What has made you vulnerable in the first place?
  • What are the triggers for most recent problem/episode?
  • What factors are preventing you from getting better?
  • Who should be providing support?
  • What other services should we be referring to?

Safety Planning

This is part of your care plan which promotes recovery and manages any ongoing risks. Your safety plan should reflect our assessment of your triggers and issues, and build on your strengths and sources of support.

Care Planning

By this stage we’ll have created a full care plan together based on your needs. Care plans outline your goals, the actions agreed, who is involved and the timescale or frequency of when things need to happen.

It also covers your:

  • Mental health and psychological needs
  • Physical health
  • Social life
  • Employment (or unemployment)
  • Finances and any debt problems
  • Housing needs
  • Carers and family members
  • Needs around supporting parents and children

Psychological therapies

A range of short-term therapies will be delivered by the HIS mental health team. The aim of this work will be to support you to explore and identify triggers to becoming unwell and to help you manage your symptoms better in the future.

Veteran Liaison and Support Officers

A Veteran Liaison and Support Officer (VLSO) will be assigned to you once we accept your referral. The VLSO can then be in touch with you within 24 hours. This person will have a good understanding of the military and the veterans’ community, and it’s possible that your VLSO will be a veteran themselves.

The VLSO will gather information from you, your clinical team, your family and support network, and find out more about your social circumstances to assess the nature and level of support that could be offered.

Support will be offered on average for up to 13 weeks, but this may be extended dependant on your needs. During this time we’ll help you connect and engage with local services, reducing any stress whilst navigating your way on your mental health journey.

Physical Health

We know that 61% of veterans with mental health problems also have physical health conditions either related to injury, either through intense activity during service, or other long term conditions. We’ll encourage you to access primary care services (like your GP) for physical health checks and ongoing support for your physical health.



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