You will be referred to us if you experience a mental health crisis that requires urgent assessment and treatment. This may be your first experience of mental health distress or a relapse of an existing mental illness.
First of all, we’ll talk to you about the difficulties you’re experiencing and work with you to develop a plan of care that’s tailored to your needs.
We might only need to see you once to help you access support, or we might visit you more regularly such as daily or multiple times a day. This support may be over a few days or weeks dependant on your needs, reducing our visits as you improve.
If you’re already receiving support from a Community Mental Health Team, we’ll work closely with your care professional throughout and we’ll ask if those who need to know about your crisis have been contacted.
If your health professional has given you a direct contact in times of crisis, please continue to use that contact.
We recommend the following places where you can find helpful and reliable information with links to further help and support.
MindWell is the single ‘go to’ website for information about mental health in Leeds. It includes advice on practical help with things like housing, benefits or money problems.
MindMate is a Leeds-based website for younger people, their families and the professionals who support them. It covers emotional wellbeing and mental health issues and offers information about where support is available.
The Leeds Crisis Card: “Feel like you’ve had enough?”
Formerly known as NHS Choices, www.nhs.uk is the official website of the National Health Service in England. It provides a comprehensive health information service helping you to make the best choices about your health and lifestyle, but also about making the most of NHS and social care services in England.
NHS 111 service
You can call the NHS 111 service 24 hours a day, 365 days a year, if:
you need medical help fast but it’s not a 999 emergency
you think you need to go to A&E or need another NHS urgent care service
you don’t know who to call or you don’t have a GP to call
you need health information or reassurance about what to do next
For less urgent health needs, you should contact your GP or a local pharmacist in the usual way.
For immediate, life-threatening emergencies, always call 999.
Please note this is not comprehensive list of services but a few suggestions of how to get started finding help and information.
This section is for health and care professionals looking to make a referral to CRISS.
All referrals for the assessment service should be made via the Trust’s Single Point of Access. External access will tend to come from GPs, Aspire, Yorkshire Ambulance Service, Adult Social Care (especially AMHP provision), third sector organisations and self or carer referral.
For LYPFT services this will include locality CMHTs, ALPS, Assertive Outreach Team, LYPFT Specialist services, Inpatient services and Primary Care Mental Health Liaison Practitioners. Access to the intensive support element will come through CRISS.
Appropriate referrals / criteria
Service users with acute mental health need who require a period of intensive support in the community, aiming to prevent hospital admission or facilitate timely transfer from a hospital setting.
Service users who fit the referral criteria for the OPS service outside of IHTT operational hours.
The service user’s mental health needs can safely and effectively managed within a community setting.
The service user is usually registered with a Leeds GP or resident in Leeds, however if there is a request to accept a service-user outside of this, it must be discussed with a CTM or senior medical colleague.
Access will be provided according to need, vulnerability and risk.
Service users who may be under a neighbouring mental health team but are living in LYPFT catchment areas and may be more suitable for our services to provide home based treatment.
Return to Referrer of inappropriate referrals or signposting to other services
If following a crisis assessment a referral does not require ongoing CRISS support this will be communicated to the service user and the referrer via letter, and recorded on the Trust’s electronic patient record system.
Access to CRISS for service users and carers currently under secondary mental health services
There are instances when a service-user or carer may contact CRISS which include:
Service users previously known to LYPFT services that may not require a full assessment, but may benefit from a ‘one off intervention’ as indicated in their safety plan. Following this contact it is likely they can be signposted to alternatives for crisis support or existing support as part of their care package.
Service users currently under LYPFT services and receiving care from the Intensive Support Service or CMHT for additional support out of working hours. During operational hours these service-users and carers will be directed straight to their CMHT or Intensive Support Service and CRISS will highlight this contact to the relevant teams.
For more information on our service please call 0113 85 56191.
We value your feedback at any point so that we can deliver the best care possible. If you have any compliments or concerns, please speak to a member of our team or request to speak to a clinical team manager. If your issue is not resolved, you can make a complaint via our website: www.leedsandyorkpft.nhs.uk/contact-us/
We understand this may be a difficult time for you and your family or carer so please speak to us if you have any questions; we want to support you in the best way possible.