NHS Staff Survey 2018 results

The results of the 2018 NHS Staff Survey are in...

More than eighty percent of Trust staff feel happy with the quality of care they provide to patients and service users, according to the results of the 2018 NHS Staff Survey, which were released today (Tuesday 26 February).

Eighty one percent of staff at Leeds and York Partnership NHS Foundation Trust report that they are satisfied with the quality of the care they deliver, and 87 percent feel that their role makes a difference.

A record-breaking number of staff at the Trust took part in the national survey in autumn 2018, with 58 percent (1420) completing the 90 question survey – four percent above the national average for mental health and learning disability trusts in England.

The results show that the Trust is performing better than the national average for similar organisations in 70 percent of key areas, including significant improvements in the quality of appraisals, safety culture and staff engagement.

Sara Munro, Chief Executive of the Trust said: “I’m delighted that so many of our staff made their voice count by taking part in this year’s Staff Survey. The number of staff taking part is rising year on year, and it’s wonderful that so many of our people take the opportunity to help drive improvements by regularly giving feedback on the things that matter to them in their working lives.

“Following last year’s survey we launched a number of initiatives to address some of the areas that were highlighted for improvement and I’m very pleased to see that the 2018 results clearly show that staff are reporting positive progress in these areas. In particular the work that’s being done to make sure staff have regular, meaningful appraisals, to improve our safety culture and to better engage our staff, is making a real difference.

“Our staff report that appraisals, training and learning are helping them to develop, and as a result they are feeling more valued. More staff are feeling able to make improvements in their own areas of work, 91 percent feel trusted to do their job, and 85 percent feel supported by their colleagues. Our staff also feel more confident that action will be taken when unsafe clinical practices are either raised or occur, and two thirds would now recommend the Trust as a place to work or to receive treatment.

“Although a great many of our results show an improved or static picture this year, there are areas that we do need to focus on. For example, staff health and wellbeing scores have improved three percent overall on last year but there is clearly much work for us still to do here. We are showing improvements in areas such as flexible working but there is more to be done to support people in relation to stress and musculoskeletal problems. The key areas that staff have highlighted for improvement will form the foundation of our efforts over the coming months.

“We take these results seriously, and invest in additional reporting and data so that we can develop very localised action plans to make sure that our improvement work is having an impact where it’s needed most.

“The results, and action plans, will be discussed at our Trust Board ‘time out’ session in early March.

“These results show just how important it is for staff to give open and honest feedback about their working lives and the issues that matter to them. Thank you to everyone who took part”.

Read the Trust’s full results report.

Results highlights

Areas where the Trust is performing significantly better than last year:
Key results 2017 2018 Positive Difference
Percentage of staff who feel that the Trust values their work 40% 49.8% +9.3%
Percentage of staff who would recommend the Trust as a place to work 57% 65.6% +8.5%
Percentage of staff who feel that good work is recognised 56% 63.7% +7.3%
Areas where we need to improve
Key results 2017 2018 Difference  (+ is positive, – is negative)
Percentage of staff who feel that the Trust has made reasonable adjustments to enable them to carry out their work 79.1% 77% -1.9%
Percentage of staff who have experienced musculoskeletal problems (MSK) as a result of work activities in the last 12 months 19% 20.5% +1.5
Percentage of staff who have felt unwell as a result of work related stress in the last 12 months 38% 39.5% -1.7
Areas where the Trust is performing better than the national average for mental health and learning disability trusts
Theme Trust score (out of 10) National average (out of 10)  Difference
Equality, diversity and inclusion 9.0 8.8 +0.2
Health and wellbeing 6.4 6.1 +0.3
Immediate managers 7.4 7.2 0.2
Morale 6.3 6.2 +0.1
Quality of appraisals 5.8 5.7 +0.1
Safe environment (bullying and harassment) 8.2 7.9 +0.3
Staff engagement 7.1 7.0 +0.1
Areas where we are performing in line with, or unfavourably with, the national average for mental health and learning disability trusts
Theme Trust score (out of 10) Trust score (out of 10) Difference
Quality of care 7.3 7.3 0
Safe environment – violence 9.2 9.3 -0.1
Safety culture 6.7 6.7 0