Patient and Carer Strategy

Engagement with our service users, carers and the public on their experience of our services is at the heart of all we do, and this enables us to improve the quality of care we provide.

We’ve developed a new three year Experience and Involvement Strategy (plan) in response to feedback from service users, carers, members, volunteers and staff, whilst taking on board recommendations from a recent external review.

Download a copy of the new co-produced Patient Experience and Carer Strategy.

Our newly established Patient Experience Team will play an important role – making sure we take a joined up approach putting co-production at the centre of our work, and working closely with external partners.

Cathy Woffendin, Director of Nursing, Professions and Quality at the Trust, said: “We’re looking forward to working with you all to make positive changes together and seeing the results of these in practice.”

You can also download a copy of the Consultation analysis.

Together we will:

  • Ensure patients, service users and carers are involved in all aspects of their care
  • Develop ways to collect, understand and act on patient, service user and carer feedback
  • Develop support services and signpost carers, family and friends of our patients to relevant agencies

To achieve these aims we have three distinct sub groups who will be working on our priority areas. They are Involvement, Patient Experience and Carers.

If you’re interested in getting involved or you’d like further information about our plans please contact us:

Tel: 0113 855 6840

The Patient Experience Team
Room S87
Becklin Centre
Alma Road
Leeds LS9 7BE

Watch a short animated film about the co-production journey.

Watch our short ‘Involving People’ films featuring 4 people about what being involved means to them.

Paul Frazer, a service user, talks about how he is involved in the work of the Trust with different activities  like the service network meetings “User involvement is about improving the service and it’s to promote social inclusion. Being involved, I feel empowered and valued and it keeps me well.”

Hafsa Sattar, a Staff Nurse, talks about how important carers are in helping staff being able to understand how our service users are feeling – “It’s really important to get their advice and opinions.” She shares her story about why she got involved in becoming a Carers’ Champion at The Newsam Centre.

Peter Chapman talks about being involved in the work of the Trust, with a focus on men’s mental health, drawing on his own experience of depression “It’s about giving something back, and if it’s your passion and you care, you can make a difference.”

In this film Melanie Hardwick talks about volunteering with the Gender Identity Service “Being involved is beneficial to me. I get a lot of pleasure knowing I help others”.