Care Quality Commission

Our staff are "respectful, caring and compassionate" and 77% of our services are 'good' or 'outstanding' according to our latest inspection report from the CQC.

The CQC makes both announced and unannounced inspections of NHS trusts across the UK. Our most recent announced inspection took place in 2016 and is detailed below.

Comprehensive CQC inspection: 2016

Our Trust’s overall rating remained as ‘requires improvement’ following a comprehensive inspection which took place in July 2016. However, the CQC recognised the hard work that had taken place to make a lot of improvements since the previous inspection in 2014 and this was reflected in the core service reports and ratings – published on the CQC’s website.

View our reports on the CQC website

How our services were rated

The CQC inspection team looked at our Trust as a whole and at our 13 core services including inpatient mental health wards, community-based mental health, crisis and learning disability services. The CQC inspectors assess services against five key questions, asking if services are:

  • safe
  • effective
  • caring
  • responsive; and
  • well-led.

They then rate trusts both as a whole and in terms of their individual service areas to help people understand where care is outstanding, good, requires improvement or inadequate. Our Trust has been given overall ratings as follows:


Five key questions Ratings for our Trust
Are services safe? Requires improvement
Are services effective? Requires improvement
Are services caring? Good
Are services responsive? Good
Are services well-led? Requires improvement
Overall Trust rating Requires improvement

How our core services were rated

View a grid of our core services and how they rated

More from us on the inspection

Our Trust has made significant improvements since its last full inspection in 2014, with 77% of our services rated ‘good’ or ‘outstanding’. This includes a rating of ‘outstanding’ for our national deaf child and adolescent mental health service (CAMHS) based in York, and a rating of good for our older peoples’ wards in Leeds which had received a rating of ‘inadequate’ two years ago.

We attended a Quality Summit on Thursday 8 December 2016 with the CQC, commissioners and partners across the local health and social care sector. The purpose of the Quality Summit was to develop a plan of action and recommendations based on the inspection team’s findings as set out in the inspection reports. This plan will be developed by partners from within the local health economy and the local authority. We submitted our action plan to the CQC in December.

Our Trust should expect follow-up inspections of the areas that are rated ‘requires improvement’ within 12 months of the last inspection. The CQC will also be carrying out an announced well-led review during the same period.

Useful documents

Read the full inspection report

Read our quick guide on how this inspection compares to our 2014 inspection

Read highlights from the reports

Read about the regulatory compliance actions we have received


Unannounced inspections in 2016
The CQC performed unannounced inspections at the Parkside Lodge Learning Disability Unit and at our Low Secure Forensic Services in York in April 2016.

Find out more about the unannounced 2016 CQC inspection at Parkside Lodge

Find out more about the unannounced 2016 CQC inspection at Clifton House