Inpatient and Community Survey
Every NHS service provider must run a service user survey each year. The survey is managed by an independent company which sends a questionnaire to a sample of representative service users and inpatients, then works with the answers given to produce result ‘scorecards’. These scorecards can then be compared with other Mental Health Trusts and Community Interest Companies which deliver mental health services.
We’re really encouraged by our 2017 service user feedback. In almost every area of our work we’ve maintained our service levels or improved slightly. That doesn’t mean we’re at all complacent – the comments our service users have made give us plenty to think about and work on, and we are making pledges about what we will do to provide even better services.
Summarised feedback is available below.
Thank you to everyone who took the time to fill in survey forms and give us their views.