Visiting our sites

We know how important it is for family and friends to keep in contact with each other particularly when someone is hospital.

In order to maintain patient safety, we are restricting visiting to our inpatient units at this time.  We are in contact with families and carers who have loved ones in our care and will discuss requests to visit on a case by case basis.

Our units have Wi-Fi for video calls.  If your family member or friend does not have access to a phone or laptop, the ward staff can arrange this.  We have also set up an email address for families and friends to send messages to their loved ones whilst they are in our care.

Letters to Loved Ones

Emails can be sent to  Your messages will then be printed, popped into an envelope and delivered for you.

To make sure we deliver your message to the correct person please include the person’s full name, date of birth or address, the site they are on e.g. The Mount, and the ward (if known).  Please also include any other special requirements (e.g. large print / letter to be read out).

Your message will be delivered by the next working day.

We are only able to offer this service Monday-Friday, any letters sent after 2pm on Friday will be delivered on the following Monday.

If you do not have access to an email our PALS team are happy to write your message down on a card and we will print and deliver this in the same way. PALS can be contacted on Tel: 0800 0525 790.

Gifts and other items

We ask that items are not dropped off for patients on our units due to the potential infection risk. Our staff can go to the shop for essential items if necessary.  If any of our patients need anything brought in from home we will contact you and discuss this.

Your involvement in care and support available

If you would like to be involved in ward meetings please let staff know and we will tell you how to do this.  If you prefer you can also inform the ward team of things you wish to address and they will update you after.

In some cases our patients ask that we do not share information with family and friends. We know that this can be very frustrating and difficult but we can still give general information about the ward and processes and offer support to you.

We know that caring for someone can be very stressful and even more so at this current time, but there is support available. Please speak to the ward team who would be happy to provide you with information about carers support within both our Trust and wider support from Carers Leeds.

If you have any questions please do not hesitate to contact the ward and please look after yourselves.

We will regularly review our visiting arrangements in light of any changes in the national guidance.