Adult Acute Services

1. Where are we now?

• Providing face-to-face crisis care, home-based and inpatient care.
• Providing care at Leeds OASIS – a residential short-stay service for people in crisis.
• Working with our teams to improve flow across our inpatient wards.
• Our main challenge is that we regularly send service users out of Leeds because we don’t always have an available bed.
• We have roughly 300 staff working across our service in clinical and non-clinical roles. Recruitment of Registered Professionals can be challenging.

2. Where do we want to be in 12-18 months' time?

• All service users in crisis receive a compassionate and timely assessment.
• All Leeds-based service users are cared for in Leeds, and not out of the area.
• Improved flow through our inpatient wards, working with community service provision to support effective and timely discharge.
• Delivering consistent high-quality care across all services.

3. How we are going to get there

• From May 2024, anyone experiencing mental health crisis will access 24/7 mental health community support via NHS 111.
• Implement a new way of working in CRISS to improve service user experience.
• Deliver new ways of working across our Police Pathway.
• Engage in a programme of work to improve the flow of patients through our inpatient wards.

4. How we will improve service user and carer experience

• We will involve service users and carers in the future planning of our services.
• Applying the principles of the Triangle of Care model.
• We will improve the use of feedback to lead quality improvement.

5. How we will improve staff experience

• Engage with the Critical Incident Staff Support Pathway (CrISSP) following serious incidents.
• Prioritise recruitment of new staff, embrace new roles, and provide a high-quality induction across all services.
• Complete and deliver on our intention plans following staff survey results.

6. How we will reduce health inequalities and improving equality, diversity and inclusion

• Our inclusion worker will lead on improving Crisis access and experience for ethnic minority service users.
• We will train our staff in cultural competency.
• We will provide physical health support for all service users.
• All staff will receive Learning Disability and Autism Awareness training.